FAQ
Country French Interiors is committed to building a long-term, rewarding relationships with each and every client we serve. When you choose to purchase antiques from Country French Interiors, know that you can do so with absolute and complete confidence.
We are committed to ensuring your privacy as a customer. We’ll never share your information and we keep it strictly safeguarded to ensure your satisfaction. All purchases, both in-store and online, are 100% discreet, safe and secure.
Feel free to check the answers to the most commonly asked questions below, or contact us directly at (214) 747-4700, or info@countryfrenchinteriors.com.
How can I purchase items?
As one of Dallas’ leading fine sellers of French Antiquities we hope we can help you find the piece you are looking for. We maintain our showroom both in house and online to help you put the perfect vision together.
Please contact us when you have that perfect piece for your home, office, collection. If you can not find what you are looking for – we have a crew of professionals that will go and help to find that missing item.
Keep in mind, with over one thousand pieces in stock at any time. We can send you details and photographs either by e-mail or by post.
We aim to make buying from us as easy as possible for you. If you would like to buy any piece that you have seen on our website, please do contact us either by telephone, e-mail or fax.
While Checks are preferred you can pay for your piece in any of the following ways:
- VISA, MASTERCARD cards.
- Checks
- PayPal
- By bank money transfer. We will provide you our bank details to enable you to transfer funds directly into our bank account either in US Dollars or Euros. Transfer money after bank verification.
The sale of all items are subject to our standard Terms & Conditions, a copy of which is available upon request.
Send questions or inquiries to Customer Service
Do you sell other types of antiques?
French antiques is our central focus, but we do have some Spanish, Italian, and English pieces as well.
If you are familiar with the design books by Betty Lou Phillips (also available in our showroom), you will see how “country” has moved beyond the conservative rural artisans. And while we do specialize in the “country” and “provincial” French furnishings, our 25+ years in the importing business has afforded us the opportunity to branch out into other styles that our customers desire.
How does shipping work?
Shipping is discussed and decided on after the purchase of the item. As you can see we deal with a number of high end items and we take shipping very seriously.
Country French Interiors is not affiliated with any shipping companies or independent shippers. We will request shipping quotes for our clients, as a service, but this does not imply our liability for the shipment. We are happy to assist you in resolving any shipping issues. However, please keep in mind we cannot be held liable or responsible for any items once they have left our showroom. It is very important that we know the time frame in which you wish to receive your shipment. Whether it is 2 days, 2 weeks or 2 months, this will help us recommend the right shipper.
In the event an item is damaged during shipping, the buyer will need to file an insurance claim with the shipper’s insurance company immediately. In most cases, the shipper, or his insurance company, will give you the option of having the item repaired or insured value refunded. Refunds for damaged items must come from the shipper or the shipper’s insurance company. Country French Interiors shall not be held liable for refunds due to damage during shipping. In the event you receive an item that is damaged, please take good detail pictures and keep all packing materials. This will ensure a speedy claims process.
What is your return policy?
Returns will be accepted at the discretion of Country French Interiors. Return of merchandise could be subject to a restocking fee. Country French Interiors reserves the right to change this policy at any time.
When is the showroom open?
Monday – Friday: 9 a.m. to 5 p.m.
Saturday: 9 a.m. to 4 p.m.
